HSBC loots Suchitra Krishnamoorthi after big promises of 24% returns

This can happen to you—bank customers beware. Lack of financial literacy can cost you big time as reputed banks target the gullible with money to spare. PMS, insurance, loans are pushed by relationship managers to make a killing, at your cost!

HSBC Bank took Ms Suchitra Krishnamoorthi, a well-known singer and actor, for a ride over a five year period by promising an extravagant assured return of 24% from mutual fund as well as insurance. Each time the customer complained about losses in her account, the standard reply was that the relationship manager has been fired and that the bank will make up for the losses with judicious investments. Needless to say, the losses were never made good. The one-way road for the customer was downhill. If a well-known celebrity could be cheated with such impunity, it is surely happening routinely with others.

It is a case of systematic looting and exploitation of emotionally vulnerable who had got Rs3.6 crore as part of a settlement in September 2006. The money was supposed to be the means of livelihood for herself and for her daughter. The bank used confidential information about the hefty deposit in her savings account and began to market its toxic services to her. Since bankers are seen as trustworthy, she believed that her relationship manager was advising her correctly.

The modus operandi for HSBC in this case has been a combination of toxic churning of the portfolio management system (2% entry load on every purchase made by it on behalf of client), insurance products promising 24% returns, insisting her on taking a loan instead of withdrawing funds without even disclosing that the client was entitled for a smart loan.

The end result after five years was Rs83 lakh—direct loss from investment, Rs29 lakh in commission to HSBC, Rs8 lakh (50% of investment) lost from an insurance policy, Rs10 lakh (again, 50% of investment) valuation decline in insurance policy still in force, Rs4.5 lakh tax paid on redemption of short-term mutual funds (including Rs1.85 lakh penalty to the Income Tax department due to non-disclosure of gain by HSBC to the client) and Rs58 lakh interest on home loan earned by the bank.
When Suchitra wished to surrender her insurance policies, HSBC refused to act for her by contending that they no longer had any tie-up with Tata AIG and that it was not their business to get client’s money back that they had recommended in the first place.

Apart from the losses, the so-called customer service was pathetic after the relationship started getting sour. The bank was appallingly evasive and non cooperative even for basic requests such as furnishing of documents or revoking power of attorney for the investment portfolio. It took the bank four months and repeated requests to furnish inchoate standard forms that Suchitra had signed at the time of appointing HSBC as her portfolio manager. Moreover, the documentation was incomplete.

According to Suchitra, “It took my chartered accountant six months to authenticate the figures of losses—as not only was the HSBC team adept at covering its paper trail. They also very conveniently refused/evaded furnishing me the documents to which I am legally entitled for over a year—giving me one silly excuse after another like mismatch of signature/officers being on leave, etc.”

She adds, “While I was warned that the legal system in India is such that the matter will drag on forever probably causing me further expenditure and loss of peace of mind and reputation, I was determined to see this through. It is my moral responsibility and a warning to other vulnerable targets—small investors like me should not get conned by aggressive MBA's in suits who are preying on their customers like sharks in the big bad ocean. All the while getting richer and richer while making us small gold fish go bust.”

Last year Moneylife Foundation had conducted a seminar with Ravi Subramanian, banker and author of three well-known books like “If God Was a Banker”, “I Bought the Monk’s Ferrari” and “Devil in Pinstripes”. According to him, “Banks and relationship managers often indulge in cross-selling to earn more revenues and therefore, the customer has to be more careful while dealing with them. Bankers become ‘bhayankar’ when they fail to deliver what they have promised and try to hard-sell products on which they earn more money to the gullible customers. A customer can protect himself from falling into the hands of mercenary bankers by being alert, vigilant and at the same time doing due diligence.


Source: Money Life

Must Read: I’m saying this for first time

For the First time, I am sharing the article of one of my Friend Mr. Muthu in my Blog. His article reiterates the superiority of Equity Investment vis a vis other Investment Products over a period of time.

Please find below his edited article for a good reading.

Pointer and Explanations:

We always discuss about various asset class, the need for equity to be part of portfolio not only for capital appreciation but even for capital preservation.

I’ve been looking for data in public domain which captures last 33 years (since 1979-80 when Sensex base was kept at 100) of returns from Fixed deposits, Gold, Silver and Sensex, duly adjusted for inflation.I was unable to get the same.

Few days ago, I saw in a newspaper how FDs have scored over Sensex in the last 20 years. I was surprised with the comparison and it felt it was out of context. Firstly Sensex was at around 45 multiples twenty years ago due to Harshad Mehta pumping lot of money illegitimately from banking system. Currently the market is on sideways or consolidation phase for the last few years with around 15+ multiples.

Also post tax return from any investment also needs to be looked into. The huge tax benefits in equity over FDs have been completely ignored.Not only that when you calculate Sensex returns we’ve to take into account dividend yield. The data given in the newspaper has captured only capital appreciation but completely ignored dividend yield which is must for a proper comparison.

It would have been better if the newspaper has also pointed out how a retail investor investing regularly would have benefited over the above 20 year period.

Likewise whenever people talk about returns of gold and silver; I see there is lot of misunderstanding and misconception on long term return part.

When I happened to chat with Kashyap Vyas, an excellent professional and a good friend of mine from a fund house; we hit upon on idea to collate ourselves what we could not find in public domain and then share the same in public domain.

Some Important Observations from the collated data:

If you’ve kept as cash Rs.1 Lakh in a suitcase 33 years ago, its value is only Rs.7 thousand today. What it actually means? This means your cost of living has increased by 14 times (Rs.1,00,000/- divided by Rs.7000/-). To explain it little more, assuming the inflation rates are similar for next 33 years, the Rs.1 lakh you’ve today would be able to buy after 33 years goods worth only Rs.7000/- as on today’s value.

You can see for yourself what inflation has done to each asset year on year, for more than 3 decades. When we say, the investments have to beat inflation; some people have difficulty in connecting to what we say.

I’ll tell you a real life example. A family known to me is living on a corpus of Rs.10 lakh for more than 10 years, keeping the money in fixed deposit. Ten years ago, they were getting Rs.6700/- as monthly income (@8% interest per annum), which was sufficient to take care of their expenses. Now they are getting around Rs.7500/- as monthly income (@ 9% per annum). Their standard of living has extremely deteriorated because what 7k would purchase 10 years ago is lot more than what it can do today.


 To put it in the words of Buffett:

 “It makes no difference to a widow with her savings in a 5% passbook account whether she pays 100% income tax on her interest income during a period of zero inflation or pay no income taxes during years of 5% inflation. Either way she is ‘taxed’ in a manner that leaves her no real income whatsoever. Any money she spends comes right out of capital. She would find outrageous, a 100% income tax but doesn’t seem to notice that 5% inflation is economic equivalent.”


Sensex have given an annualized return of 16.92% in the last 33 years. Since every year dividend yield of Sensex is not available in public domain, I’ve not included the same in the year on year calculation. However assuming a dividend yield of 2% per annum, the annualized returns work out to 18.92%. So Rs.1 lakh invested in Sensex 33 years ago is now around Rs.1.74 crores. Adding the above dividend yield, the return would be Rs.3.04 crores.

The annualized rate of return for fixed deposits is 8.37%. So Rs.1 lakh invested in FD 33 years ago is worth Rs.14.22 lakhs today.

The annualized rate of return for gold is 11.22%. So Rs.1 lakh invested in gold 33 years ago is worth Rs.33.52 lakhs today.

The annualized rate of return for silver is 11.60% (more than gold!). So Rs.1 lakh invested in silver 33 years ago is worth Rs.37.44 lakhs today.


Still the above comparison has a catch. How to compare today’s Rs.1.74 crores or Rs.14.22 lakhs with that Rs.1 lakh 33 years ago. Money in two different periods is not comparable unless accounted for inflation. You can very easily relate to this. Many retired civil servants tell that they started as a clerk with a paltry salary of say Rs.100/- in 1955. You may feel that it is very less. But at an annual inflation of 10%, their salary would be worth Rs.23,000/- in today’s prices. Not bad, right?! It depends upon how well we’re able to understand the data

So the returns mentioned above for each asset class is nominal rate of returns. To compare what is 33 years ago with what is today, we’ve to adjust for inflation and arrive at real rate of return.

So Sensex at 16.92% annualized returns, after accounting for inflation is now worth Rs.12.54 lakhs. After including the dividend yield mentioned above, at 18.92% annualized returns is Rs.21.95 lakhs. Since I feel including the dividend yield is most appropriate, the capital has actually multiplied 22 times. For some reasons, you do not want to account for dividend yield still the capital has multiplied 13 times. Let me repeat, this is real returns and not nominal one; as we’ve seen above, if we do not adjust for inflation, in nominal terms the capital has multiplied by 174 and 304 times respectively (without and with dividend yield).

Let us now look at other asset classes:

If we apply inflation adjusted growth, FD has grown to only Rs.1.02 lakhs today. Almost zero capital appreciation over last 33 years. As FDs are taxed based on accruals and not on receipts, even this return does not reflect reality. Since only after paying tax or deduction at source, compounding happens in FD, your capital (purchasing power) would have eroded significantly.

If we apply inflation adjusted growth, Gold has grown to Rs.2.42 lakhs today. Capital appreciation of 2.4 times over last 33 years.

For Silver, if we apply inflation adjusted growth, it has grown to Rs.2.7 lakhs today. Capital appreciation of 2.7 times over last 33 years.

Gold and Silver had a severe price fall over two decades beginning 1980 in international markets. We did not feel the impact because rupee depreciated a lot during the same period.

Despite all these if you see in the above files, in terms of inflation adjusted value, gold and silver (even FD too) was able to decisively cross the original capital only after 25 years; fuelled by extreme increase in gold and silver prices for the last 8 years.

Even to my surprise, I observed that Sensex at no given time at has gone below the original investment value after adjusting for inflation.

One Dollar was worth Rs.8/- in 1981. Whereas the conversion rate was Rs.48/- in 2002.

Gold prices fell from $892 per ounce in 1980 to $272 in the year 2000. A fall of around 70% in value over 20 year period.

When gold has depreciated by 70%, the rupee has depreciated by 600% in the same period.

So the gain we saw in the Indian market while prices fell globally was due to the depreciation in the value of rupee and strong appreciation in the value of dollar.

This further strengthened our illusion that gold prices never fall.

As I’ve said before commodities have longer cycle. It is mentioned that on an average bull markets in commodities last more than a decade and bear market nearly 2 decades. So despite gold and silver at somewhere in the peak of cycle, despite due to strong currency depreciation in the past decades, gold and silver has been able to deliver only above returns. I’ve taken only Indian prices of gold and silver for the last 33 years.

What if the prices of gold fall again globally say by 30% and rupee conversion rate remains the same? We would also experience a fall in prices.

Again what if the gold prices fall globally and rupee strengthens, say Rs.40/- to a dollar. It would be a double whammy. The fall would be more.

Commodities like gold and silver generally have longer cycles whereas stock markets usually have shorter cycles.

This creates an illusion the stock markets are instable and gold is stable.

In stock markets the recovery also may be faster but in gold the recovery may be longer.

Globally it took 28 years to get the same price for gold (i.e.) the highest price reached in 1980 was again touched only in 2008. Zero return for 28 years! 

 Adjusting for inflation, a severe loss of capital.

I’m not against FDs or debt based products. You do know that I recommend them and suggest following the prescribed asset allocation.

But with out equity, you’ll not only be able to enhance wealth but even preserving wealth in terms of purchasing power is next to impossibility. The only exception may be people who have huge, really very huge corpus.

As I repeat, do not time the market. Enough studies and research has been done in this regard and the general pointer is, if you miss the best 1% of days (roughly 20 days) in 10 years, your return may probably equal a savings bank account return and if you miss 2% of days, you may not get any return at all or may even loose some capital. Instead of timing make investing a regular habit.

You may time only in the following situations- making lump sum investments when valuations are attractive, not making lump sum investments when valuations are expensive, start planning to phase out withdrawal a year or two before you near your goal – retirement, child’s higher education, daughter’s marriage etc. Again the term attractive or expensive valuation is relative. In a bear market, when you invest at attractive valuations, the markets can go further lower too and become more attractive That’s fine as our investment outlook is long term and notional loss should not bother us.

Likewise it is very difficult to know what is an expensive valuation in bull markets. Bull markets are very euphoric and we may think valuations are high, still it may run higher for even few years. Only in hindsight we’ll know when the valuations get peaked out; that’s also fine. It is better to be safer than sorry. In bull markets, especially at later stages, it is better to continue only monthly regular investments and not make any lump sum investments.

Whatever I mention as equity is only applicable to portfolio of stocks like mutual funds or index. Individual stock picking is completely a different game and what I say should not be applied for individual stocks.

The only asset class missing from comparison is real estate. I wish there is a reliable, long term and broadly accepted indices for the same. In the absence of it, comparison is not possible.

You may tell me about a particular piece of property multiplied by hundreds of times in last 30 years. I can even tell stocks multiplied by thousands of times!

Likewise some property might not have appreciated much, illiquid, got into litigation, occupied by goondas etc. Like wise there are stocks which have vanished in thin air over the years. So we can only do comparison as a basket.

Though the real estate sector lacks any reliable and broadly accepted indices like financial assets, some studies peg the annualized return of real estate as an asset class around 12%. I’ve no idea what the real number is.

Article by Muthu

Is a bank account better than FDs, liquid funds?

Till now, if you let your money idle in a savings bank account, you were seen as a dumb investor. Smart money flowed into short-term fixed deposits or liquid funds to gain from the higher rate of interest offered by these instruments. The equation could change from this week.

The tax exemption for up to Rs 10,000 interest earned on a savings bank account could tilt the balance in favour of letting the money grow in your bank account (see graphic Better than FDs).

When some banks announced higher interest rates for savings bank accounts a few months ago, not many account holders were enthused by the offers. The 200-250 basis point higher interest was not a good enough reason to open a new bank account. But the difference has widened to almost 300 basis points now. Yes Bank is offering 7% on bank balances over Rs1 lakh.

This could see a flurry of new accounts being opened and banks that don't offer higher rates on the savings account could see money flying out to greener pastures. This may get stemmed if short-term deposits offer higher rates. Last week, the State Bank of India revised its short-term deposits rates by 75-100 basis points and deposits of up to one year will now fetch 8%.

While the hike makes these short-term deposits attractive, their post-tax returns will not be able to match those from the savings bank account. The interest earned on the fixed deposits is fully taxable while the savings bank account has been offered an exemption. Why would an accountholder in the highest tax bracket want 8% taxable income when he can get 5-6% tax free income (see graphic)?

Of course, this does not mean that a savings bank account is the best investment option available to the small investor. It is only that the exemption has made it more attractive than short-term fixed deposits and other near cash options such as liquid funds. You will no longer lose out if you have money lying in your bank.

However, it may not be a good idea to keep money in the savings bank account if your bank doesn't offer more than the 4% mandated by RBI. You would be better off investing in fixed deposits, short-term debt funds or liquid funds.

"Only a handful of banks offer 6-7% interest on the savings account (see table Best rates). Most banks are still offering only 4% on the bank balance," says Neeraj Chauhan, CEO, Financial Mall. If you are contemplating changing your bank, first assess why you are doing it. A higher rate of interest won't translate into significant gains if your average balance is not big enough.

"The higher interest rate cannot by itself be a reason to change. It can only be in addition to other factors such as good service, suitable products, proximity of branch and the brand value," says K.V.S. Manian, president, consumer banking, Kotak Bank.

Two months ago, the government had announced that anyone with an income of up to Rs5 lakh a year from salary and bank interest was exempt from filing returns. But there were some practical difficulties in the conditions laid down by the CBDT.

For instance, the exemption was avaliable only if the bank interest was included in the Form 16 of the taxpayer and tax paid on it. This was not easy because bank interest accrues on the last day of the financial year. The deduction has removed such difficulties and made the exemption more meaningful for taxpayers.

Source: ET